Privacy Policy

1. Introduction

Tầm Wheels ("we," "us," "our") is committed to protecting the privacy and personal data of our customers and website visitors. This Privacy Policy explains what information we collect, how we use it, and what rights you have regarding your data.

This policy applies to all interactions with our services, including vehicle rentals, website visits, and communications with our team at 261 Lê Thánh Tôn, Bến Thành, Quận 1, Hồ Chí Minh 70000, Vietnam.

For any questions regarding this policy, please contact us at [email protected].

2. Data We Collect

We collect the following categories of personal data in the course of providing our vehicle rental services:

Information you provide directly: Full name, email address, phone number, physical address, driving license details, passport or identification document details, and payment information when you make a booking inquiry or rental agreement.

Information collected automatically: When you visit our website, we may collect your IP address, browser type, referring pages, pages visited, and the time and date of your visit through cookies and similar technologies.

Third-party sources: We may receive information from payment processors when you complete a transaction.

3. How We Use Your Data

We use your personal data for the following purposes:

Service delivery: Processing rental bookings, managing vehicle handovers and returns, communicating about your rental, and providing roadside assistance during your rental period.

Legal compliance: Meeting our obligations under Vietnamese law, including vehicle insurance requirements and business licensing regulations. Retaining transaction records as required by Vietnamese tax and commercial law.

Communication: Responding to your inquiries, sending booking confirmations, and providing information about your rental. We may also contact you regarding feedback on your rental experience.

Website improvement: Analyzing how visitors use our website to improve functionality and content. This data is processed in aggregate form and does not identify individual users.

4. Legal Basis for Processing

We process your personal data on the following legal grounds: performance of a contract (when you enter a rental agreement), your consent (when you submit an inquiry form or accept cookies), compliance with legal obligations (Vietnamese commercial and tax regulations), and our legitimate business interests (improving our services and preventing fraud).

5. Data Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data with:

Service providers: Payment processors who handle transactions securely, and insurance providers as required for your rental coverage.

Legal authorities: When required by Vietnamese law, court order, or governmental regulation. This includes traffic incident reports and insurance claims.

Analytics services: We may use third-party analytics services (such as Google Analytics) that collect anonymized data about website usage patterns.

6. Data Protection Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include secure storage of physical documents in locked facilities, encrypted transmission of data through our website, restricted access to personal data on a need-to-know basis among our staff, and regular review of our security practices.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy. Rental agreement records are kept for five years as required by Vietnamese commercial law. Website analytics data is retained in anonymized form for up to 26 months. Inquiry form data is retained for 12 months after your last interaction with us.

8. Cookies

Our website uses cookies to improve your browsing experience and analyze website usage. For detailed information about the cookies we use and how to manage your preferences, please visit our Cookie Policy.

9. Your Rights

Under Vietnamese law and applicable data protection regulations, you have the following rights regarding your personal data:

Right to access: You may request a copy of the personal data we hold about you.

Right to rectification: You may request that we correct any inaccurate or incomplete personal data.

Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations.

Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

10. Third-Party Links

Our website may contain links to external websites that are not operated by us. We have no control over the content or privacy practices of those sites and are not responsible for their data handling. We encourage you to review the privacy policies of any external sites you visit.

11. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. Vehicle rental agreements require the renter to be at least 21 years of age with a valid driving license.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact our data protection team:

Email: [email protected]

Address: Tầm Wheels, 261 Lê Thánh Tôn, Bến Thành, Quận 1, Hồ Chí Minh 70000, Vietnam

Phone: +84 28 3946 1758